InsideOut Technologies - IT Maintenance/Support
Monthly support plans are available to keep your systems up to date with regular application of service packs, patches, firmware upgrades, etc. These proactive plans are critical in keeping your systems running without scheduled downtime. The plans are based on service level agreements, services provided and time to respond.
|
|
Professional Service Plan |
|
|
|
|
Services Included |
|
|
Installation of service packs, patches and updates provided by the manufacturer for the operating system (Windows, Unix, Linux) and Anti-virus Software.
Update of drivers for attached hardware to the supported system.
Installation of hardware firmware updates provided by the manufacturer.
Reports detailing the overall health of the system, recommendations for performance improvement, assessing hardware and software performance and any issues during the reporting period.
8 business hour response time to system emergencies. |
|
|
|
|
|
|
Advantages to your Business |
|
|
|
Many small to medium businesses do not have the time or resources to keep their systems updated, protected and properly configured. The Professional Service plan will assure that your network is up to date each month with the latest patches and updates according to both the hardware and software vendors.
Your systems will be analyzed each month for the overall health and to detail any issue experienced. This analysis will help in the detection of any hardware problem, resource limitation or any other problems that could affect your business.
The monthly reports are easy to read and understand and allows you to compare the systems' status from month-to-month.
The response time for system emergencies is 8 hours. |
|
|
The following options can be added to the Professional Service Plan.
|
|
|
|
Administrative Service Plan |
|
|
|
Services Included |
|
|
InsideOut Technologies will have remote access to login and perform administration of users, printer and network services.
Reponse time will be within 8 hours for any administrative request. |
|
|
|
|
|
|
Advantages to your Business |
|
|
|
Remote access to your network will mean that you do not need to wait for an InsideOut representative to arrive onsite to perform such tasks as add and remove users, assign rights to network services, troubleshoot printing problems, remote communications management and identify system problems.
This eliminates the need for having to have a dedicated systems administrator or taking valuable time away from a existing employee to administer your IT systems allowing you to save a considerable amount of money. |
|
|
|
|
Services Included |
|
|
Responding to system outages within 1 hour.
InsideOut Technologies will be on-site within 4 business hours if the system problem cannot be resolved remotely. |
|
|
|
|
|
Advantages for your Business |
|
|
System outages are very costly to the business. Employees cannot do their work, sales cannot be made and customer satisfaction suffers. The InsideOut Critical Plan guarantees a 1 hour response and onsite within 4 hours if the problem cannot be resolved remotely.
The fastest guarantee to get your system back up and running as quickly as possible. |
|
For more information on any of our web services, please call (770-715-1213) or contact us here.
